{"id":2296,"date":"2019-03-29T08:40:48","date_gmt":"2019-03-29T08:40:48","guid":{"rendered":"https:\/\/umates.comfaq-question-and-answer\/"},"modified":"2022-03-28T13:09:59","modified_gmt":"2022-03-28T13:09:59","slug":"faq-question-and-answer","status":"publish","type":"page","link":"https:\/\/www.umates.com\/en\/umates-serviceinfo\/faq-question-and-answer\/","title":{"rendered":"Question and answer FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row css=&#8221;.vc_custom_1548337256510{margin-top: 20px !important;}&#8221;][vc_column][vc_row_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;2122&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;3\/4&#8243;]<style>.vcex-heading.vcex_6a5ffcc239811{color:#1c3664;font-size:24px;}<\/style><h2 class=\"vcex-heading vcex-heading-plain vcex-module wpex-heading wpex-text-2xl wpex-text-left vcex_6a5ffcc239811\"><span class=\"vcex-heading-inner wpex-inline-block\">Question and answer FAQ<\/span><\/h2>[vc_column_text]Question and answer &#8211; UMATES\u2122 with the patent &#8220;TopProtector\u2122 system&#8221; is for users who want a computer bag with the best protection and high usability produced in high quality.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_separator][\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_accordion][vc_tta_section title=&#8221;How long is the delivery time?&#8221; tab_id=&#8221;1549375384510-84c98c7c-c94b&#8221;][vc_column_text]\n<p>There will generally be 1-2 working days after the order is received.<\/p>\n<p>Shipping in Denmark amounts to DKK 39, &#8211; and is stated in the order confirmation.<br \/>\nOrders over DKK 500, &#8211; per. Orders have free delivery of charge within Denmark.<\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What payment cards can I use?&#8221; tab_id=&#8221;1549375384538-6ac8237b-33c1&#8243;][vc_column_text]\n<div align=\"justify\">\n<p>At www.umates.com you can pay with the following: Dankort, VisaDankort, Visa, Maestro, Mastercard and Eurocard.<\/p>\n<p>Using the different payment options, a card fee is associated with the price.<\/p>\n<\/div>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;There are errors in the materials I have been delivered &#8211; what do I do?&#8221; tab_id=&#8221;1549376546798-9f590774-893e&#8221;][vc_column_text]If you want to return materials that are with faults and \/ or defects, Umates pays the return postage. Contact us at <a href=\"mailto:umates@umates.dk\">umates@umates.dk<\/a> or 7022 7005, and we will solve it together.<\/p>\n<p>Contact us[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Cancellation&#8221; tab_id=&#8221;1550059288339-0deb6aa2-6c97&#8243;][vc_column_text]\n<div align=\"justify\">\n<p>You have 14 days of cancellation right under Danish law when you shop at www.umates.com. The right of withdrawal runs from the day you received your order. The right of cancellation can only be exercised if the product is to be return in the same condition. Making cancellation therefore lapses if you have used the product, which significantly reduces the sales value. You must pay for the return of the goods yourself. Send the products to:<\/p>\n<p><a href=\"http:\/\/umates.dk\">UMATES A\/S<\/a><br \/>\nTune Parkvej 5<br \/>\nDK-4030 Tune<\/p>\n<\/div>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Warranty&#8221; tab_id=&#8221;1550059336359-10f34872-ae8f&#8221;][vc_column_text]\n<div align=\"justify\">\n<p>We live by satisfied customers and take full responsibility for the products&#8217; functionality and quality. We provide replacement of products that have defects or get a defect during normal use according to the law of purchase. As a starting point, we provide 2 year warranty under the law, but do not cover wear and tear or other inappropriate use of the product.<\/p>\n<p>Under the law, you must advertise &#8220;within reasonable time&#8221; after you discover the defect of the product.<\/p>\n<p>If you have received a damaged shipment, we will send a new one immediately. You can instead contact us at +45 7022 7005 or send an email umates@umates.com.<\/p>\n<\/div>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Where can I see my orders?&#8221; tab_id=&#8221;1550059641916-4ef15565-5990&#8243;][vc_column_text]You can log in to &#8220;<a href=\"http:\/\/www.umates.com\/min-konto\/\">My Acoount<\/a>&#8221; and see all your orders and account information.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"vcex-module vcex-divider vcex-divider-solid vcex-divider-center wpex-mx-auto vcex-divider-has-icon wpex-flex wpex-items-center\" style=\"margin-top:30px;margin-bottom:10px;\"><div class=\"vcex-divider-border wpex-flex-grow wpex-border-b wpex-border-solid wpex-border-main\"><\/div><span class=\"vcex-divider-icon-span wpex-inline-flex wpex-justify-center wpex-items-center wpex-box-content wpex-inline-block wpex-text-center wpex-text-lg wpex-py-10 wpex-px-20\" style=\"font-size:20px;color:#b7b7b7;\"><span class=\"ticon ticon-envelope-o\" aria-hidden=\"true\"><\/span><\/span><div class=\"vcex-divider-border wpex-flex-grow wpex-border-b wpex-border-solid wpex-border-main\"><\/div><\/div><style>.vcex-heading.vcex_6a5ffcc23b4f5{color:#1c3664;font-size:20px;font-weight:700;}<\/style><h4 class=\"vcex-heading vcex-heading-plain vcex-module wpex-heading wpex-text-2xl wpex-text-center vc_custom_1552385903970 vcex_6a5ffcc23b4f5\"><span class=\"vcex-heading-inner wpex-inline-block\">Contact<\/span><\/h4>[vc_column_text css=&#8221;.vc_custom_1552385869259{margin-bottom: 20px !important;}&#8221;]\n<p style=\"text-align: center;\">You are always welcome to contact us for further questions and information:<br \/>\nPhone: +45 7022 7005<\/p>\n[\/vc_column_text][vc_btn title=&#8221;Contact us&#8221; color=&#8221;primary&#8221; size=&#8221;xs&#8221; align=&#8221;center&#8221; link=&#8221;url:https%3A%2F%2Fwww.umates.com%2Fen%2Fcontact-us%2F|title:Contact%20us|&#8221;][vc_column_text]\n<p style=\"text-align: center;\"><span style=\"text-align: center;\">E-mail:\u00a0<\/span><a style=\"text-align: center;\" href=\"mailto:umates@umates.com\" rel=\"noopener noreferrer\">umates@umates.com<\/a><\/p>\n[\/vc_column_text][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1548337256510{margin-top: 20px !important;}&#8221;][vc_column][vc_row_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;2122&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;3\/4&#8243;][vc_column_text]Question and answer &#8211; UMATES\u2122 with the patent &#8220;TopProtector\u2122 system&#8221; is for users who want a computer bag with the best protection and high usability produced in high quality.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_separator][\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_accordion][vc_tta_section title=&#8221;How long is the delivery time?&#8221; tab_id=&#8221;1549375384510-84c98c7c-c94b&#8221;][vc_column_text] There will generally be 1-2 working days after the order is received. Shipping&hellip;<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":2426,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-2296","page","type-page","status-publish","hentry","entry","no-media"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.7 (Yoast SEO v24.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Question and answer FAQ | Laptop bags and accessories<\/title>\n<meta name=\"description\" content=\"Question and answer - UMATES\u2122 with the patented system&quot; is for users who want a computer bag with the best protection and high quality\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.umates.com\/en\/umates-serviceinfo\/faq-question-and-answer\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Umaates - 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