Question and answer FAQ

Question and answer – UMATES™ with the patent “TopProtector™ system” is for users who want a computer bag with the best protection and high usability produced in high quality.

There will generally be 1-2 working days after the order is received.

Shipping in Denmark amounts to DKK 39, – and is stated in the order confirmation.
Orders over DKK 500, – per. Orders have free delivery of charge within Denmark.

At you can pay with the following: Dankort, VisaDankort, Visa, Maestro, Mastercard and Eurocard.

Using the different payment options, a card fee is associated with the price.

If you want to return materials that are with faults and / or defects, Umates pays the return postage. Contact us at or 7022 7005, and we will solve it together.

Contact us

You have 14 days of cancellation right under Danish law when you shop at The right of withdrawal runs from the day you received your order. The right of cancellation can only be exercised if the product is to be return in the same condition. Making cancellation therefore lapses if you have used the product, which significantly reduces the sales value. You must pay for the return of the goods yourself. Send the products to:

Tune Parkvej 5
DK-4030 Tune

We live by satisfied customers and take full responsibility for the products’ functionality and quality. We provide replacement of products that have defects or get a defect during normal use according to the law of purchase. As a starting point, we provide 2 year warranty under the law, but do not cover wear and tear or other inappropriate use of the product.

Under the law, you must advertise “within reasonable time” after you discover the defect of the product.

If you have received a damaged shipment, we will send a new one immediately. You can instead contact us at +45 7022 7005 or send an email

You can log in to “My Acoount” and see all your orders and account information.


You are always welcome to contact us for further questions and information:
Phone: +45 7022 7005